Account Manager

An exciting opportunity for an Account Manager has opened up.

Due to major project wins we need someone with to become a part of our growing client service team at Don’t Panic Partners. Your primary function is to be the day-to-day representative of the agency to a number of clients within the hotel and property sectors, managing all aspects of delivery on assigned projects. The role will include some overseas travel.

In order to be considered for this position you will either already be working in a similar role within a branding & design agency, with a minimum 2 years experience, ready to take the next step.

As Account Manager you will:

Be the main point of contact between the creative team and your clients. Ensure projects are delivered on time and within budget. Keeping track of timings, milestones, budgets and resources across all projects on a daily basis. Work with internal team members to help define project scope, resource requirements and cost estimates for projects. Then produce relevant roadmaps, schedules, costings, SOW documents and technical specifications. Provide effective direction to ensure that clients, relevant creative and client servicing team members are kept up to date on all project developments.

Identify, communicate and escalate any issues such as project delays and cost over-runs, etc. communicating with all stakeholders, managing the clients’ expectations and advising on actions. Work with the wider client services team to define the scope of campaigns, creating detailed plans encompassing project stages, delivery dates, budget and resource requirements and producing accurate statements of work.

Desired Skills and Experience

Previous relevant agency experience in a similar role is crucial, delivering branding, print & digital projects from concept to completion. Experience of developing marketing in the hotel sector is preferable, but not essential. A confident self-starter with the ability to understand client’s business needs or requests very quickly. Great people skills and ability to build relationships easily, in order to act as the frontline interface for the client, stakeholders and agency. Strong organisational and prioritisation skills to manage several simultaneous projects. Excellent written, verbal & numerical skills. Completer finisher who takes ownership and makes delivery happen.

About Don’t Panic Partners:

Don’t Panic Partners is a growing branding & design studio with offices in the heart of Shoreditch, London and New York.

We believe in big ideas and close partnerships. Working side by side with our clients we build teams and solutions that solve problems together. As the sister company to multi award winning agency Don’t Panic London, we are a unique group of creatives who, as a collective, share a wealth of brand experience.

Our core business involves developing integrated campaigns for an enviable client roster within commercial and residential property development. We are now expanding further into the hotel and luxury goods sectors.

If you would like to be part of an innovative team that is constantly pushing creative boundaries, please email your CV to kim@dontpaniclondon.com

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